Terms and Conditions.

1.0 INTERPRETATION AND VARIATION

1.1 In the Terms and Conditions the following definitions apply:

“Hot Yoga Heaven” or “HYH” means Hot Yoga Heaven Ltd (Company No. 15550936).

  • “Client” means any person that has signed a Consent form or taken one or more classes at the Studio.

  • “Class” means a Yoga class (or any other style of class made available on the timetable) provided on or behalf of Hot Yoga Heaven at the Studio

  • “Consent Form” means the Consent Form signed by a Client where appropriate.

  • “Studio” means the Yoga Studio of Hot Yoga Heaven.

  • “Terms and Conditions” as defined here.

  • “Website” means www.hotyogaheaven.co.uk or affiliated websites.

1.2 Hot Yoga Heaven reserves the right to vary or revoke any of the Terms and Conditions which it may consider necessary or suitable for the regulation of internal affairs of the Studio and the conduct of Clients. Any such changes will be published on our website and, until revoked, are binding on Clients.

1.3 The Terms and Conditions and any disputes arising from them shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

2.0 STUDIO OPENING TIMES

2.1 Details of class times at the Studio will be published by the Studio on our website, associated social media sites, and within any relevant mobile apps.

2.2 The Studio reserves the right to make changes to the schedule at its discretion.

3.0 USE OF FACILITIES

3.1 A Client is entitled to use the Studio’s facilities provided as advertised on the website. The Studio may at any time withdraw all or part of its facilities for any period or periods of time and with notice, where practicable, in connection with any cleaning, repair, alteration, or maintenance work or for reasons beyond the control of the studio.

3.2 Smoking is not allowed anywhere on the premises.

3.3 Long hair must be secured away from the face when using Reformer machines.

4.0 PERSONAL BELONGINGS

4.1 Personal belongings brough to the studio are the responsibility of the Client. Hot Yoga Heaven does not accept liability for any loss or damage whatsoever to such items.

4.2 Any personal items left in the studio will be held in lost property until claimed. Any items not claimed at the end of each calendar year will be disposed of.

4.3 Any used yoga clothing (items that are considered unhygienic) shall be held for no more than 1 week before being disposed of for sanitary reasons.

5.0 HEALTH AND SAFETY REGULATIONS

5.1 Classes may involve intensive exercise in a heated room. Each Client agrees to familiarise themselves with the format, level and temperature of Classes prior to assessing whether they are fit to participate in a Class. Clients with any health issues should speak to a member of staff for further information and seek guidance from a doctor or health professional. Clients agree to signing a Medical Consent form prior to taking part in Classes. Consent Forms will be held by the Studio in accordance with our privacy statement.

5.2 Each Client upon taking part in a class accepts these Terms and Conditions and on each occasion that the Clients uses the Studio that the Client is in good physical condition and that the Client knows of no medical or other condition why the Client is not capable of engaging in the Classes or exercises provided by Hot Yoga Heaven and that such Classes or exercises would not be detrimental to the Client’s health, safety, comfort, or physical condition.

5.3 Hot Yoga Heaven staff are not medically trained and are therefore not qualified to assess whether the Client is in good physical condition and/or that the Client can engage in any exercise without detriment to the Client’s health, safety, comfort, or physical condition. Hot Yoga Heaven advises the Client to take expert advice before commencing any exercise program if the Client is in any doubt about their ability to engage in any exercise.

5.4 Clients are advised to make the Studio aware of any existing medical conditions and any subsequent changes to their medical conditions.

5.5 The Client will not use any equipment or undertake any activity that they are not capable of using or doing without the supervision of a Hot Yoga Heaven teacher.

5.6 Clients agree to update the studio with any changes to their medical health that may affect their practice, including pregnancies, injuries, or any changes to their health profile.

5.7 In agreeing to these Terms and Conditions, Clients agree to undertake classes in the studio in a safe manner and adhere to the practice etiquette as described online, on class information sheets, and at the studio.

6.0 BOOKINGS AND CANCELLATIONS

6.1 Booking should be made online through the official Hot Yoga Heaven booking site. Clients will receive email confirmation once booking and payment has been received. Booking enquiries made on the Studio’s social media sites are not official bookings and are therefore not subject these terms and conditions.

6.2 Bookings must be cancelled no less than 24 hours before the start of a class and this notice must be given within standard business hours (6:30am - 7.30pm). If the Client fails to provide the minimum 24 hours cancellation notice, the Client will be charged in line with the existing charge.

6.2 Where Clients have made block bookings and cannot or do not attend any class, no refund will be offered. An alternative time may be offered at the discretion of Hot Yoga Heaven.

6.3 All bookings and cancellations should be done online via the website or by contacting Hot Yoga Heaven directly. Cancellations made by SMS, social media message, phone call, or email to the studio or teacher will only be accepted if within the 24 hour cancellation notice period and if within standard business hours (6:30am - 7.30pm).

6.4 If you book online you must sign in at reception at least 15 minutes before the class start time.

6.5 Hot Yoga Heaven reserves the right to close the studio doors no more than 2 minutes before the advertised start time of each class. Hot Yoga Heaven also reserves the right to not allow late arrivals to join classes after they have started for safety reasons.

6.6 Any Client who fails to attend 3 or more pre-booked classes with no prior cancellation will have their bookings suspended for a period of at least 7 days from the date of the last missed class. If a second suspension happens, it may result in the account being terminated.

7.0 PAYMENT TERMS

7.1 Details of class prices, class passes, and special offers are available on our website as determined by Hot Yoga Heaven.

7.2 Subject to any statutory right of cancellation, payments for classes, class passes or special events are non-refundable unless otherwise stated in the Terms and Conditions.

7.3 Payments for any classes, class passes, and special events will be taken at the time of purchase.

7.4 A Client may only attend classes according to the type of pass or booking.

7.5 Unless agreed by the Director of Hot Yoga Heaven, class passes are for use by the person named on the Class Pass only and cannot be shared with or transferred to any other person.

7.6 For class passes, the relevant start date in determining the expiry shall be from the date of purchase.

8.0 LIMITATION OF LIABILITY

8.1 In consideration of Hot Yoga Heaven accepting a person as a Client, the Client agrees that:

  • Neither Hot Yoga Heaven, nor its staff shall be liable for any loss, damage, or theft of any property belonging to, or brought into the Studio by the Client, occurring on the premises unless caused by negligence of Hot Yoga Heaven or its staff.

  • Neither Hot Yoga Heaven, nor its staff shall be liable for any death, personal injury, or illness occurring upon the premises or as a result of the use of facilities and/or equipment provided by Hot Yoga Heaven, except to the extent that such death, personal injury, or illness arises from any negligent act or omission of Hot Yoga Heaven or its staff.

8.2 Use of the Hot Yoga Heaven studio and facilities is at the Client’s own risk and the Client releases Hot Yoga Heaven, its staff, employees, or agents from any and all liability, claims, demands, or causes of action that the Client may have due to any loss, damage, or injury sustained or incurred whilst using the studio and facilities, except to the extent that such loss, damage, or injury is caused by the negligence of Hot Yoga Heaven or its staff.

9.0 PRIVACY POLICY

9.1 The personal data collected from Clients at the time of booking will be stored and used by Hot Yoga Heaven to manage classes and memberships and to communicate with Clients regarding their bookings and any offers and events that may be of interest to them.

9.2 Hot Yoga Heaven will not share personal data with third parties without the Client's explicit consent unless required by law.

10.0 MISCELLANEOUS

10.1 Clients are required to notify the Studio of any change of address or contact details.

10.2 Hot Yoga Heaven may communicate with the Client by email. By providing an email address to the Studio, the Client consents to receiving email communications from the Studio, including notices pursuant to the Terms and Conditions. The Client also accepts any risk that email may not be a secure and confidential means of communication. The Studio will not be liable for any loss or damage suffered as a result of communicating with a Client by email.

10.3 The Client acknowledges that they are over the age of 18 for regular classes. Age limit may be reduced for special events at the discretion of Hot Yoga Heaven.

10.4 The Client agrees to adhere to any studio-specific policies and guidance provided by Hot Yoga Heaven, including but not limited to cleanliness, hygiene, and studio etiquette.

10.5 Clients must wear suitable attire for practicing yoga. Footwear should be removed before entering the studio rooms.